just for once it would be nice if things worked as promised...as the premier telecom provider in sri lanka dialog really sucks...
For the last year I have had the following issues with them:
- this last weekend they turned off my idd without informing me. when i called up their customer services i was told that I had exceeded my credit limit. i then told the person that I had a left a deposit of LKR 11,500 and that my largest bill had been LKR 5,000 and that my bills are automatically settled to my credit card. She went "oh" - left me on hold for about 15 minutes and promised to restore my idd in 10 minutes time.
- my phone was cut off from making or recieiving any calls for practically the whole day last thursday 17th may. I had arrived from Thailand that morning and use dialog's sms roaming service when abroad (paying my own bills i do not want to have outrageous roaming bills + they require a deposit of LKr 40,000). to start up the service you have to activate it by sending an SMS before you leave and similarly de-activate it by sending an SMS when you return to the island. I have had constant problems with it when I started using the service but they seemed to wok out the niggling issues (or at least my wife has patiently informed them that things weren't as they should be). Anyway my phone was not working properly until about 3:45pm and I had missed some very important calls that i had been expecting. dilaog really sucks
- i had been receiving nuisance phone calls throughout this year from another dialog number. i had to send a formal complaint to them about the calls and sms - whcih i did. Anyway once i had made my complaint they sent this person a mail with my very number on it! Of course the idiot starts calling me and texting me in a very threatening manner - all dialog says it for me to take it to the police.
- every time i go abroad and come I have to reset my phone to use voice mail or missed call alert
